Products that are new and in their original packaging may be returned or exchanged for up to 180 days following the original purchase date.
Products that have been tried on are eligible for store credit or exchange only and may only be returned within the first 30 days of purchase. Due to federal health regulations, worn product must be laundered prior to returning. Products that have been worn and/or damaged due to consumer negligence may not be returned.
How to return?
If your order qualifies for return or exchange, please request a Return Merchandise Authorization (RMA) number by emailing firstname.lastname@example.org with your name, Order Number and your reason for returning your product. Note your RMA# on the outside and inside of your package and return it to the address provided to you. Please allow 2-3 weeks for processing.
If you have further questions or are having trouble with requesting a return, please submit an email to customer support at email@example.com call (888) 260-8422.